Data Privacy Statement
Thank you for playing Wisp Spin: Golden Surge. This Privacy Policy explains how Helpfulogen collects, uses, and protects information about you when you use our app.
Last updated: 2026-05-19. If you have questions about this policy, email ljttk2@relaxtapgame.com.
Wisp Spin: Golden Surge is a mobile application. This policy governs all information we access when you use the app.
We are committed to handling your information responsibly and in compliance with applicable privacy laws.
> Note: This app is intended for users who meet the minimum age required by Google Play and local law.
Your continued use of Wisp Spin: Golden Surge constitutes your acceptance of this Privacy Policy.
Third-party platforms and services integrated with Wisp Spin: Golden Surge operate under their own privacy policies.
If you have questions about this Privacy Policy, please contact Helpfulogen at our support team.
Product Privacy Notes
This Policy applies to Wisp Spin: Golden Surge in the context of its app presentation. References to activity may include ordinary screens, ad placements, diagnostics, support requests, or interface messages where applicable.
The product theme does not change the categories of data described below. We focus on app operation, safety, advertising disclosure, support, and user privacy rights.
Your Data: What We Collect
Helpfulogen collects limited information to operate Wisp Spin: Golden Surge effectively. Here's a breakdown of what we collect and why.
Automatically Collected Data
When you use Wisp Spin: Golden Surge, our servers and integrated SDKs automatically collect:
- Device information (model, OS, screen resolution)
- Pseudonymous device identifiers for analytics
- Gameplay telemetry (events, session timing, feature usage)
- App performance and crash data
- Approximate geographic region derived from IP address
We are explicit about what we don't collect: no precise location, no contacts, no financial data, no biometrics, and no health information.
Third-Party Platform Accounts: Connecting via Google Play Games may share platform-level identifiers and game data with us, subject to the privacy policies of those platforms.
Children: We do not intentionally collect personal data from children under 13. If you are a parent and believe your child has shared personal information with us, please contact ljttk2@relaxtapgame.com.
Purchase Information: We do not collect or store payment card or financial account details. All transactions are processed by Google Play, and we receive only a transaction confirmation.
All analytics data is collected in pseudonymized form and cannot be used to directly identify you.
We're happy to answer questions about our data practices at our support team.
Information Use Practices
The information we collect serves specific, legitimate purposes. Here's exactly how Helpfulogen uses your data when you play Wisp Spin: Golden Surge.
To Deliver the Game
- Provide gameplay features and content
- Sync your progress across devices
- support app operation
- Respond to customer support requests
Analytics and Improvement: Pseudonymized usage data helps us prioritize bug fixes, improve game balance, and design better features based on how players actually play.
For Safety and Fairness
- Detect cheating or fraudulent activity
- Protect players from harassment or abuse
- Maintain the integrity of game systems
To Communicate With You
- Respond to your support messages
- Send important service notifications
- Notify you of significant policy updates
Important: Helpfulogen does not sell, rent, or trade your personal information to third parties.
Questions? We're at our support team.
Disclosure of Your Information
Transparency about data sharing is important to us. Below is a complete list of who may receive your information and under what conditions.
Service Partners: Our operational partners — such as hosting providers, analytics vendors, and support platforms — receive only the data they need to do their jobs. They operate under data processing agreements with Helpfulogen.
Legal Requirements: If a court, regulator, or law enforcement agency lawfully requires us to disclose data, we will comply. We'll notify you when permitted by law.
Corporate Transactions: In the event of a company merger, acquisition, or restructuring, your information may transfer to a new entity — which will be bound to honor this Privacy Policy.
Bottom line: Your personal data is not for sale. Helpfulogen supports the app through advertising and operational partners, not data sales.
We may share aggregated, anonymized statistical data with partners or in public reports. This data cannot identify you individually.
For data sharing concerns, write to our support team.
Mobile Identifiers and Tracking
Mobile apps use different tools than websites to measure usage. Here's how Wisp Spin: Golden Surge tracks performance and player behavior.
Analytics Software: We use services like Firebase to collect non-identifying gameplay telemetry. Data is linked to a device identifier, not your name or email address.
Device Advertising ID: As allowed by Android platform settings, we may use your device's advertising identifier to measure how you found Wisp Spin: Golden Surge.
Managing Tracking: You can limit or reset tracking identifiers in your device's privacy settings. On iOS, this requires approving tracking via the system prompt. On Android, visit your Google Account settings.
For questions about our use of tracking technologies, email our support team.
Children's Online Privacy (COPPA Disclosure)
Wisp Spin: Golden Surge is a free-to-play game for general audiences. This section explains how we handle privacy for younger players.
Age Policy
This app is not directed toward children under 13. Users of all ages may download and play Wisp Spin: Golden Surge, but we do not knowingly collect personal data from anyone we know to be under 13.
Advertising and Children
Our app is advertiser-supported.
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
No advertising SDK integrated in Wisp Spin: Golden Surge is configured to deliver targeted advertising based on known child-user profiles.
Parental Deletion Request
Parents who wish to request deletion of any data that may have been inadvertently associated with a child under 13 should contact us:
- Email: our support team
- Response time: Within 30 days
- What to include: App name (Wisp Spin: Golden Surge), approximate dates of use, and your relationship to the child
Your Privacy Rights
Your region's privacy laws give you specific rights regarding the data Helpfulogen holds about you. Here's what they are.
Core Privacy Rights:
| Right | What It Means |
|---|---|
| Access | See what data we hold about you |
| Correction | Fix inaccurate information |
| Deletion | Request data erasure |
| Portability | Get a copy of your data |
| Objection | Challenge certain uses of your data |
To Make a Request: Contact our support team or our support team. We'll confirm receipt within 5 business days and respond fully within 30 days.
To exercise your rights, contact our support team.
Data Retention
We don't keep your data longer than necessary. This section explains how long Helpfulogen retains various types of information from Wisp Spin: Golden Surge.
How Long We Keep Each Type of Data:
| Data Type | Retention Period |
|---|---|
| Account & gameplay | Duration of account, +30 days post-deletion |
| Support emails | 12 months post-resolution |
| Analytics & logs | 90 days |
| Purchase records | Up to 7 years (legal obligation) |
To delete your data sooner than our standard retention periods, email our support team. We honor valid deletion requests within 30 days.
Legal Holds: We may defer deletion where data is subject to an active legal obligation, regulatory requirement, or dispute resolution process.
To request deletion or ask about retention, email our support team.
Security of Your Information
We're committed to keeping your information secure. Here's a transparent overview of our security practices.
Technical Security:
- TLS/HTTPS for all data transmission
- Encryption of sensitive data at rest
- Multi-factor authentication for system access
- Regular security audits and monitoring
Operational Security: We limit data access to staff who need it for their role, conduct background checks for relevant positions, and maintain data processing agreements with all third-party vendors.
An Honest Note
No system is perfectly secure. While we maintain strong protections, we cannot guarantee absolute security of data transmitted over the internet. We encourage you to protect your account credentials and keep your device software updated.
Breach Notification: If a data breach occurs that is likely to harm your rights, we will notify you without undue delay and, where legally required, notify the relevant supervisory authority within 72 hours.
Security questions? Email our support team.
Third-Party Tools and Services
Wisp Spin: Golden Surge integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Firebase Analytics — Gameplay analytics and user behavior tracking: Privacy Policy
- Firebase Crashlytics — Crash reporting and app stability monitoring: Privacy Policy
- Google Play Services — Android platform services: Privacy Policy
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer for integrated ad networks: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Questions about our third-party integrations? Contact us at our support team.
Advertising Partners
Wisp Spin: Golden Surge is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
- AdColony: Privacy Policy
- Tapjoy: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
Global Privacy
To provide Wisp Spin: Golden Surge globally, Helpfulogen may transfer data across borders. Here's how we ensure your data stays protected.
Where Data May Be Processed
Data collected through Wisp Spin: Golden Surge may be stored and processed in the United States, the European Union, or other countries where our servers or service providers are located.
Transfers of EEA/UK personal data to third countries are protected by Standard Contractual Clauses (SCCs). Transfers to countries with EU adequacy decisions rely on those decisions.
No matter where we process your data, we apply the same protections described in this Privacy Policy. Location doesn't change our commitment to your privacy.
Where available, we prefer to transfer data to countries with EU adequacy decisions, which provide equivalent privacy protections.
You can request information about the specific transfer mechanisms we use by emailing our support team.
For transfer mechanism details, email our support team.
Updating Our Privacy Practices
This Privacy Policy may change over time. Below is our process for updating it and keeping you informed.
Our Notification Commitment:
- Material changes → in-app notification + updated effective date
- Minor changes (typos, clarifications) → updated date only
- Major rights changes → at least 14 days advance notice
The Effective Date shown at the top of this policy always reflects the date of the most recent update. Older versions are available upon request.
Your Options: If you disagree with an updated policy, you may stop using Wisp Spin: Golden Surge before the changes take effect. Continuing to use the app after the effective date means you accept the updated terms.
To request a copy of a previous version of this Privacy Policy, email our support team.
Policy update questions: our support team.
Contact Us
For any privacy-related questions, concerns, or rights requests, please contact Helpfulogen using the information below.
Contact Details
- Privacy and Legal: our support team
- Customer Support: our support team
We respond to privacy requests within 30 days as required by applicable law. For complex requests, we may extend this by up to 60 days with prior notice.
Helpful Request Details:
- Type of request (access / deletion / correction / objection)
- Your approximate account creation date
- Country of residence (to apply the right laws)
We're committed to protecting your privacy. Contact our support team with any concerns.